Privacy Policy

Last Updated: November 4, 2024

At Companion Technology LLC, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services.

Information We Collect

User Account Data When you sign up for our service, we collect:

• Contact details (name, email address, phone number)
• Billing information
• IP address and login data

We use this information to:

• Provide and manage our services
• Communicate with you about our services
• Process payments
• Detect and prevent fraud or security incidents

Usage Data

As you use our services, we collect:

• Communications metadata (e.g., call logs, message routing data)
• Service usage information

We use this information to:

• Provide and optimize our services
• Maintain platform security
• Comply with legal obligations

Communication Content

We process the content of communications solely to transmit the communication and provide our services as requested. How We Use Your Information

Companion Technology LLC uses your information to:

• Provide and improve our communication services
• Manage our customer relationships
• Ensure platform security and prevent abuse
• Comply with legal and regulatory requirements

We do not sell your personal data or share it with third parties for their own business interests.

Data Retention

We retain your data for as long as needed to provide our services and operate our business. If you request deletion of specific information, we will honor that request unless retention is necessary for essential business functions. Your Privacy Rights You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of certain data uses

You can exercise these rights by contacting us at [email protected].

Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Third-Party Service Providers

We use Twilio as our communication platform provider. Your use of our services is also subject to Twilio's privacy policy, which can be found at https://www.twilio.com/legal/privacy.

Additional, use GoHighLevel as our CRM. Your use of our services is also subject to GoHighLevel's privacy policy, which can be found at https://www.gohighlevel.com/privacy.

International Data Transfers

If we transfer your data to countries outside your home country, we will ensure compliance with applicable data protection laws and use approved data transfer mechanisms to protect your data. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other appropriate communication channels.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]. By using Companion Technology LLC's services, you consent to our privacy practices as described in this policy. We are committed to handling your data responsibly and in compliance with applicable privacy laws. This privacy policy template incorporates key elements required by Twilio and general best practices for privacy policies. However, you should customize it to fit your specific business practices and ensure it complies with all applicable laws in your jurisdiction. It's advisable to have a legal professional review your final privacy policy before publishing it.